I want to return my package. How do I do this?

You can return your package within 14 days by using the included return label or you can bring it to a Sissy-Boy store near you. Read the conditions on the included return form.

What possibilities are there for returning my package?

You can return your package for free via PostNL using the return label or to a Sissy-Boy store near you.

How long does it take before my return is processed?

When you return the package via PostNL, it will take 1 to 2 days for us to receive it. After that, we assume a processing time of approximately 14 days.

Will I receive a refund if I return a part or all of my order?

You only pay for the items you keep.

I have (partially) paid with a gift card. How do I receive a refund in case of a return?

If you use a gift card with your order, we first pay you in the form of a digital gift card. You can redeem this unique code both online and in stores. The remaining amount will be refunded to the account used for the payment.

How long does it take before my money is back on my account?

If you return the package via PostNL, it takes approximately 1 to 2 days for us to receive it. We then assume a processing time of approximately 14 days. You will receive a credit note via e-mail once your return has been processed. The amount will then be refunded to the account used for the payment within 24 hours.

I have paid for my online purchase in the store. How will I receive a refund?

We need your IBAN number in order to process the return. We will transfer the money to this account number.

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