Shipping and Deliveries

You can have your order delivered to your home by PostNL or collect it at a Sissy-Boy store of your choice.

Delivery time and costs in the Benelux countries
Je bestelling wordt binnen 3 werkdagen thuis geleverd (indien je kiest voor thuislevering). Uitzonderingen hierop communiceren we bij de producten.

Shipping/processing costs are charged for each order:

  • Shipping via PostNL in The Netherlands, Belgium and Luxemburg: 3.95 EUR per order and above 100 EUR: FREE
  • Collection in a Sissy-Boy store in The Netherlands and Belgium: FREE

Shipping outside the Benelux*
The average delivery time for our international shipments is 4-5 days. The delivery costs per country are:

Germany EUR 4.95 (free from €20 EUR)**
Denmark EUR 10.00
France EUR 10.00
Finland EUR 15.00
Ireland EUR 15.00
Italy EUR 10.00
Austria EUR 10.00
Poland EUR 15.00
Portugal EUR 15.00
Spain EUR 15.00
United Kingdom EUR 15.00
Sweden EUR 15.00

*We do not ship furniture and mirrors to these countries.
**We do send furniture and mirrors to Germany, but not furniture on order.

Deviating shipping costs
Deviating delivery costs apply to a number of Homeland products. These additional costs depend on the weight and size of the item. The shipping costs are indicated with the relevant product and this will also be visible during the checkout process. These items are normally delivered to the first door.

Large furniture (per product):
The Netherlands EUR 49.95

*Items to order outside the Netherlands have deviating shipping costs, see them here.

Tracking your order
You receive a track & trace number via e-mail to track your order. You can do this by clicking the track & trace number from your e-mail.

Exceptions
Around busy periods, different delivery times may apply to all shipping options. We will inform you of the current delivery time during the checkout process. Longer delivery times may also apply to large furniture, this is always indicated with the relevant item.

Not at home upon delivery of the order
If you are not home the first time, PostNL or the local transport partner will offer you the package again on the next day. The transport company can also deliver the package to your neighbours. If the package cannot be delivered after three days, the package will be returned to the Online Store Warehouse. For more information, go to www.postnl.nl.
Large furniture is delivered on appointment. You need to be present at the time of delivery.

Collect your order at a Sissy-Boy store of your choosing.
You can also choose to collect your order in one of the Sissy-Boy stores in The Netherlands or in Belgium. We do not charge shipping for this. You can collect the order at the cash register of the relevant store.
Note: this option only applies to orders placed via Sissy-Boy.com and is not applicable to large furniture.

If you place your order before 6:00 PM, your package is usually available within five business days at the selected Sissy-Boy store. The relevant store will notify you by e-mail when the order is ready for you.
Note: when you collect the order, you must be able to present a valid identity document (passport, ID card, or driving license). The order remains available in the store you have selected for 14 days. If the order is not collected within these 14 days, it will be returned to sender.

Different delivery address
You can also choose to have the order delivered to a different delivery address. This is useful if the order is a gift or you want to have it delivered at work.

Cancelled items
We constantly monitor our online stock with the utmost care. However, we depend on multiple factors for the delivery of orders. Unfortunately, in exceptional cases, it may occur during processing of the order that a product you have ordered is no longer in stock or does not meet the quality standards set by us. If this is the case, you will be refunded the purchase price of the item, including shipping.

Deviating delivery time and costs - items from the AMSTERDAM, LONDEN and BERLIJN series
For articles from the AMSTERDAM, LONDEN and BERLIJN series, different delivery times and costs apply. You can find this information on the page: furniture to order.

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