Days of Homeland continues | 20% off on sofa's, plaids, rugs and pillows

FREQUENTLY ASKED QUESTIONS

Product range

Ordering

Payment

Sissy-Boy Account

Delivery

Returns

Privacy

Newsletter

Contact

Sending International

Answers

01. What product range do you sell in the online store?

Our product range now consists of clothing products and Homeland products. It is a part of our store range. Our ambition is to expand this to a large online collection consistent with the store range as soon as possible. Scroll to top

02. I have a question about an item.

We are happy to answer your questions about items, please contact us via e-mail: customersupport@sissy-boy.com or via phone: +31 85 - 88 88 878. We will provide a quick and correct answer or solution.
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03. Showroom models sofas

If you are interested in a different model or colour than the sofa that is available online, then we refer you to one of our stores that sells the sofa in question. These stores have extensive brochures of our sofas with different models and colours as options. You can also always send an e-mail to: orders@sissy-boy.com

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04. Other models and colours sofas.

If you are interested in a different model or colour thantwhat is available online, then we refer you to one of our stores that sells the sofa in question. These stores have extensive brochures of our sofas with different models and colours as options. You can also always send an e-mail to: orders@sissy-boy.com

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05. How can I place an order?

Once you have selected an item, choose the desired size, colour, and quantity. Then place the item in your shopping cart with a mouse click. Once you are done shopping, click the shopping card at the bottom right of the screen. You will see an overview of the order in which you can make changes if desired. You do not need an account to place an order, but having an account does make it easier and provides you with more benefits (see account).
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06. Change or cancel an order.

The processing of our orders is partially automated in order to deliver them to you as quickly as possible. Therefore, it is not possible to change or cancel your order. Please wait for your order to be delivered and return it in accordance with our returns policy that can be found on the enclosed return form.
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07. How do I know if my order has been received?

You always receive a confirmation of your order via e-mail. If this is not the case, the order was not processed correctly or an incorrect e-mail address was provided. Also check your spam folder. In both cases, contact us via e-mail: customersupport@sissy-boy.com or via phone: +31 85 - 88 88 878
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08. Ordering Sofas

A number of sofas can be purchased via our online store. To buy a different model, it is best to go to the nearest Sissy-Boy store and place an order there. If there is no store near you, you can also send an e-mail .
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09. What are the payment methods?

In The Netherlands you can make use of the following payment methods: iDeal, Klarna, creditcard, and PayPal. Internationally the options may vary, with Credit Card and iDeal being available for most of the countries we ship to. All payments must be made in accordance with the instructions given on the pages of the online store.
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10. I have a Sissy-Boy discount code.

You can use a discount code to check out online. Enter the discount code in your shopping cart. Click the discount code box and enter the code. This online discount code cannot be used in our physical stores and cannot be used in combination with other promotions and/or offers unless otehrwise specified.  
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11. I have a Sissy-Boy gift card.

You can use the gift card in our stores and online. Do you want to use the Gift Card online? Then choose the Sissy-Boy Gift Card from the payment methods and enter the BR code of the card and continue by applying it. Curious about the balance on your Gift Card? You can easily check it at Check your balance.

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12. VAT refund

What is tax-free shopping?

For most of your Dutch and Belgian purchases, you pay an amount equal to 21% in VAT (added tax value). This amount is included in the purchase price.

Non-EU citizens may be eligible to receive a refund of this VAT amount. We collaborate for vatfree.com for this.

Register yourself at www.vatfree.com, or download the app for iOS and Android, and follow these three steps:

  1. Upon purchase, request an invoice by name, foreign address, and passport number or request a tax-free form on which you can add the information;
  2. Go to Customs to have your invoices stamped before leaving the EU;
  3. Register your stamped purchase invoice at www.vatfree.com or via the app for VAT returns and send them to the following address:

 vatfree.com

PO Box 37234

1030 AE Amsterdam

The Netherlands

Vatfree.com takes care of the VAT reimbursement and will contact you via e-mail. For more information, please visit the website: www.vatfree.com or by telephone via +31 88 828 37 33.

Note: To qualify for a VAT refund, a minimum purchase amount applies. In the Netherlands and Belgium, this amount is €50.

Tax-free shopping for military personnel (in Dutch stores)

Military personnel stationed within the EA are also eligible for receiving a reimbursement of the VAT amount on your purchases.

Register yourself at www.vatfree.com and follow these three steps:

  1. Ask for a ‘Customs Tax Invoice’ with your purchase;
  2. Have the ‘Customs Tax Invoice’ stamped at your military base;
  3. Send your stamped ‘Customs Tax Invoice’ together with the purchase invoice and a copy of your blue ID card (digital) to vatfree.com.

Vatfree.com takes care of the rest and contacts you for the reimbursement.

Address:

vatfree.com administration

PO Box 37234

1030 AE Amsterdam

The Netherlands

Note:

  • Only items over €45 including VAT are eligible for a refund. Not all goods are eligible; please check with your military base. 
  • Only stores with a special permit can issue a 'Custom Tax Invoice'. Check in advance whether the store you want to purchase from has the option of issuing a 'Customs Tax Invoice'.

Tax-free shopping for Diplomates (in Dutch stores)

If you have the diplomatic status - and you live in the EU - you can also shop tax-free under certain conditions. Check with your embassy and the Belastingdienst. You can request an OB100 form from the Belastingdienst and send it back to the Belastingdienst for processing after making your purchases.

Our service partner vatfree.com

With vatfree.com, you can easily reclaim the VAT on all your purchases. Vatfree.com, founded in 2008 by the founders of Booking.com, takes care of the VAT refund for thousands of travelers and retailers every month. You can find more information at www.vatfree.com

13. What can I do with an account on your website?

If you are logged in, you can do the following: – Easier checkout when shopping online – Check the status of your orders – View previous orders – Change your account information – Change your password – Save other delivery addresses (for shipping to different family members and friends!)
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14. How do I log in to my account?

To log in during a visit to our Online Store, simply click 'My Account' at the top of every page on our site and enter your e-mail address and password.
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15. How can I change my personal information?

If you log in with your account, you can easily change your personal information.
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16. I lost my username.

Via e-mail: customersupport@sissy-boy.nl or via phone: +31 85 - 88 88 878 you can request your username. Clearly indicate your name and address information so that we can check this for you.
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17. I forgot my password.

If you have forgotten your password, you can request it by clicking the 'forgot password' link while logging in. You will then receive a link for resetting your password via e-mail.
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18. Can I also place an order without an account?

This is also possible. After paying your order, you can still create an account to check, among other things, your order status.
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19. What happens to my information?

We do not provide data to third parties. For more information, refer to the General Terms and Conditions.
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20. How long does it take before I receive my order?

If the product is in stock the order will be delivered within 3 business days in the Netherlands and Belgium.
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21. It it possible to track my order?

If you have chosen to have the order shipped to a different address than our stores, you will receive a shipping confirmation via e-mail with a Track & Trace number that you can use to track the status of your order. Have you chosen to collect your order in one of our stores? Then the relevant store will send you an e-mail as soon as your order is ready for you. This e-mail will be sent to the e-mail address you have specified with your order.
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22. Can I also collect my order in one of the Sissy-Boy stores?

You can also choose to collect your package in one of the Sissy-Boy stores. We do not charge shipping for this. Upon receipt, the relevant store will contact you via e-mail. Please note! It takes approximately 5 business days before your order arrives at the relevant store. You can collect the package at the cash register of the relevant store. This option only applies to orders placed via Sissy-Boy.nl.
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23. What happens to my order if I am not home?

If you are not home the first time, PostNL or our local transport partner will try to offer the package to your neighbours. If this fails, PostNL or our local transport partner will offer the package to you again on the next day. If both attempts fail, the transport company will bring your order to the nearest collection point. The package will remain there for two weeks before it is returned to our Online Store warehouse. A signature is always required for receipt of the package. See www.postnl.nl for more information.
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24. Can I have my order shipped to a different address?

You can also choose to have the order delivered to a different delivery address. This is useful if the order is a gift or you want to have it delivered at work.
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25. What are the shipping costs?

In the Benelux countries our shipping costs are € 3.95. Shipping is free when you spend over €100! Please note, different shipping costs apply for furniture, even above €100. You can find all information at Delivery/ collection.

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26. Delivery conditions sofa.

The leather sofa and velvet sofa are delivered unassembled to the first door. The fabric sofa is delivered full-service. This means the sofa is brought inside and assembled. The transport company will also take care the waste. 

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27. How can I return an order?

Our return policy can also be found on the return form that is included with your order. You can also find all information at Returns.
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28. I lost my return form.

If you do not have a return form please click here and print the form.
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29. Are there any costs associated with returning my order?

Returning an item is free of charge in the Netherlands or via our stores. The return form states our policy and where you can return items to. 

Note! Special conditions apply for returning sofas and loveseats. Returning a sofa or loveseat costs €100 due to the transport costs for collecting the sofa on location. If you want to return the sofa, this eneds to happen within the trial period of 14 days, without making use of it. In addition, all the packaging material must be present. These conditions only apply to sofas that were purchased online.

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30. Will my shipping costs be refunded if I return my order?

If you have paid shipping costs for the delivery of your online order, then these will be refunded when you return the entire order. If you only return part of the order, the shipping costs will not be refunded.

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31. Can I exchange a product?

You can exchange the product for a different size in one of our stores. For the location of these stores, we refer you to our stores.
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32. Can I return a sale item?

It is also possible to return a sale item via our Online Store under the same conditions.
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33. Can I also return my order in one of your stores?

It is also possible to return an order in one of your stores in The Netherlands and Belgium - store page.
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34. Do I get a return confirmation?

Once we have received and processed your return, you will receive a confirmation of this via e-mail. Processing returns takes 14 business days on average.
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35. What happens to my information?

We do not provide data to third parties. For more information, refer to the General Terms and Conditions.
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36. How can I sign up for the newsletter?

You can leave your e-mail address on our website. You will then receive an e-mail to confirm that you are subscribed to our newsletter.
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37. How can I unsubscribe from the newsletter?

In the newsletters you receive, you will find a link with which you can unsubscribe to our newsletter.
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38. How can I unsubscribe from the Family Member newsletter?

If you sign up as a Family Member, you automatically also receive the Family Member newsletters with an update of your credit. This is a condition for being allowed to participate in our loyalty programme. Therefore, you can only unsubscribe from our Family Member newsletters by opting out of our Sissy-Boy Family loyalty programme. To do this, log in to your account and click on edit at 'registration'. Note that this will cause your saved credit to become void!
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39 Where can I go with my questions, opinions, and ideas?

We appreciate your involvement with Sissy-Boy. You can e-mail questions, opinions, and ideas to customersupport@sissy-boy.com. Design suggestions, tips, and suggestions regarding our collection, stores, or Online Store are submitted the persons responsible for these. If there is a need for more information, we will contact you! We aim to answer all other questions within two business days.
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40. Where are your stores and what are the opening hours?

In our Store Locator on our website, you can find all our stores and opening hours.
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41. I live outside the Netherlands and want to place an order. Is that possible?

Clothing and apparel can only be delivered to the Netherlands, Belgium, Luxemburg, Germany, France, Italy, Portugal, Spain, the UK, Ireland, Sweden, Denmark, Finland and Poland. Furniture from our Homeland brand can underlie restrictions for shipments outside the Netherlands and Belgium. Extra shipping costs apply for heavier and larger products. This information will be indicated with the product details. You can find more information on the exact tarifs on our Shipping Information Page.

In case you have a question concerning shipments to other countries than above listed, please contact: customersuppport@sissy-boy.com.
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